Welcome to UA Exclusive Scrubs’ FAQ section. We’ve compiled answers to the most common questions about our premium scrubs, shipping, returns, and more. If you don’t find what you’re looking for, our Cleveland-based customer service team is always happy to help!
About Our Products
What makes your scrubs different from other brands?
Our scrubs are designed specifically for healthcare professionals who demand both comfort and functionality. Our signature Butter-Soft™ fabric provides exceptional softness, while our STRETCH collections offer superior mobility. We focus on premium materials, thoughtful design, and durability to support you through long shifts.
What are your main product lines?
We offer several specialized collections:
- Butter-Soft Originals: Our classic, ultra-soft scrubs
- STRETCH Collections: High-mobility scrubs for active healthcare professionals
- UA Best Buy: Budget-friendly options without compromising quality
- Print Scrubs: Fun patterns to express your personal style
- Seasonal Collections: Special designs like our Fabulous Fall Finds
How do I choose the right size?
Each product page includes detailed size charts with measurements. Our Butter-Soft™ fabrics have some natural give, while our STRETCH collections offer more flexibility. If you’re between sizes or have specific fit concerns, we recommend sizing up for comfort during long shifts.
Ordering & Account Questions
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account lets you track orders, save your preferences, and checkout faster in the future.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placing it?
We process orders quickly to get your scrubs to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] or call our customer service. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries (excluding some remote areas in Asia and other regions). All orders are shipped from our warehouse in Cleveland, Ohio.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 USD): via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping: via EMS for orders over $50 USD, delivered in 15-25 business days after dispatch
How can I track my order?
Once your order ships, we’ll send tracking information to your email. You can use this to follow your package’s journey to your doorstep. If you have any concerns about your delivery, our customer service team is happy to assist.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached. Please contact us to initiate a return and we’ll provide instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.
Additional Questions
Do you offer discounts for healthcare facilities or bulk orders?
Yes! We offer special pricing for healthcare facilities and group orders. Please contact our customer service team at [email protected] to discuss your needs and request a quote.
How can I contact customer service?
Our Cleveland-based team is available to assist you:
- Email: [email protected]
- Mailing Address: 1383 Parker Drive, Cleveland, US 44111
Thank you for choosing UA Exclusive Scrubs – where we deliver comfort and professionalism to healthcare professionals worldwide. Your satisfaction is our top priority!