At UA Exclusive Scrubs, we stand behind the quality of our Butter-Soft™ healthcare apparel and want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, our policy is designed to make the process simple and hassle-free.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Last Chance Clearance! items (as these are final sale)
  • Any worn or altered scrubs
  • Items purchased more than 15 days ago

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our team within 15 days of receiving your order by emailing [email protected] with your request using the template below.
  2. Wait for approval – Our Cleveland-based customer service team will respond within one business day with return instructions and an RMA number.
  3. Package your items securely in the original packaging and include your order confirmation or receipt.
  4. Ship your return to our Cleveland facility at your expense (we recommend using a trackable shipping method):
    UA Exclusive Scrubs – Returns
    1383 Parker Drive
    Cleveland, US 44111
  5. Wait for processing – Once received, we’ll inspect your items and process your return or exchange within 3-5 business days.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear UA Exclusive Scrubs Team, I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date]. Details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Please specify] – Preferred resolution: [Refund/Exchange for (specify replacement item)] Please let me know the next steps to complete this process. Thank you, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is approved and processed:

  • Refund method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after we receive your return
  • Bank processing: Additional 5-10 business days may be required for the refund to appear on your statement
  • Shipping costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • You’ll be responsible for shipping costs for both the returned item and the new shipment unless the exchange is due to our error
  • If the replacement item costs more, you’ll need to pay the difference

Damaged or Defective Items

If you receive a damaged or defective item from our Butter-Soft™ or STRETCH collections:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange for a free replacement or refund
  • You may not need to return the defective item (we’ll provide specific instructions)

International Returns

For customers outside the United States (excluding Asia and certain remote areas):

  • You are responsible for all return shipping costs and any applicable customs fees
  • We cannot refund original shipping charges for international orders
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Note: UA Exclusive Scrubs reserves the right to refuse any return that doesn’t meet our policy requirements. In such cases, the item will be shipped back to you at your expense.

For any questions about our return policy, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help you with your healthcare apparel needs!