At UA Exclusive Scrubs, we’re committed to providing healthcare professionals with premium-quality Butter-Soft™ apparel and exceptional service. Our shipping and returns policies are designed to make your shopping experience seamless and stress-free.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options & Delivery Times
We offer two convenient shipping methods to serve our global customers (excluding Asia and certain remote areas):
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
Please note that delivery times may vary depending on your location and customs processing.
Returns & Exchanges
We want you to be completely satisfied with your Butter-Soft™ healthcare apparel. If you need to return or exchange an item, please follow these simple steps:
Return Policy Overview
- Return window: 15 days from receipt of order
- Items must be in original condition (unworn, unwashed, with tags attached)
- Original packaging and proof of purchase required
- Non-returnable items: Last Chance Clearance! products (final sale), worn/altered scrubs, items purchased more than 15 days ago
Step-by-Step Return Process
- Contact Us:
Email our customer service team at [email protected] within 15 days of receiving your order. Use the following template:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear UA Exclusive Scrubs Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date].
Details:
– Item(s) to return: [Product Name, Size, Color]
– Reason for return: [Please specify]
– Preferred resolution: [Refund/Exchange for (specify replacement item)]
Please let me know the next steps to complete this process.
Thank you,
[Your Full Name]
[Your Contact Information] - Wait for Approval:
Our Cleveland-based team will respond within one business day with return instructions and an RMA number.
- Package Your Items:
Securely pack items in original packaging with your order confirmation or receipt.
- Ship Your Return:
Send to our Cleveland facility at your expense (we recommend trackable shipping):
UA Exclusive Scrubs – Returns
1383 Parker Drive
Cleveland, US 44111 - Wait for Processing:
We’ll inspect your items upon arrival and process your return/exchange within 3-5 business days.
Refund Information
- Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing time: 3-5 business days after we receive your return
- Bank processing: Additional 5-10 business days may be required for the refund to appear on your statement
- Shipping costs: Original shipping fees are non-refundable
Exchange Process
- We’ll ship your replacement once we receive your return
- You’re responsible for shipping costs both ways unless the exchange is due to our error
- If the replacement costs more, you’ll need to pay the difference
Special Cases
Damaged/Defective Items: If you receive a damaged item from our Butter-Soft™ or STRETCH collections:
- Contact us immediately at [email protected] with photos
- We’ll arrange a free replacement or refund
- You may not need to return the defective item (we’ll provide instructions)
International Returns: For customers outside the U.S.:
- You’re responsible for return shipping and customs fees
- Original shipping charges cannot be refunded
- Mark packages as “Returned Goods” to avoid customs charges
Note: UA Exclusive Scrubs reserves the right to refuse returns that don’t meet our policy requirements. In such cases, items will be shipped back at your expense.
For any questions about our shipping or return policies, please contact our friendly customer service team at [email protected]. We’re here to help you with all your healthcare apparel needs!